FAQ

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Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Once your order is placed, it generally takes 1–3 business days to process and pack. For expedited or overnight shipping, orders placed before 12:00 PM PT, Monday through Friday, will typically ship the same day. Orders placed after this time or on weekends may be processed on the next business day. During high-volume periods, processing times may experience delays.

Find the status of a particular order and view your Order History on the Order Status tracking page under ‘My Account’.  

We will email you a shipment notification along with a tracking number as soon as your package ships. 

Unfortunately, once orders are submitted, they cannot be canceled or modified.  

In an effort to ship out your products efficiently, we immediately begin processing your order as soon as it is placed. Unfortunately, once orders are submitted, they cannot be canceled or modified.  

Oh no! Please contact our support team for assistance at 1-888-892-7273 c_indy@163.com